Q: Can I reduce disk space?
A: It is not possible to reduce the disk size as this operation is not supported at the virtualization system level. You can add disk space as separate disks, then you can delete them at a later date
Q: What is the guaranteed channel bandwidth?
A: The guaranteed bandwidth provided per virtual server is 10 Mbps. If necessary, the guaranteed channel bandwidth can be expanded on request to the support team on a commercial basis
Q: How can I recover the administrator password on the server?
A: Reset the server administrator password can be performed in the admin panel in the "Server Management" section by selecting the desired server and clicking the "Reset Password" button. For Linux servers the administrator login is root, for Windows servers the login is Administrator. The new administrator password will be sent to your mailbox
Q: Where are the servers physically located?
A: The equipment is located in TIER-3 datacenter of Moscow
Q: What should I do if I have a problem with the server?
A: If you have any questions or something does not work, please contact technical support. We work 24 hours a day, 7 days a week
Q: I need access to the server console
A: You can access the server console in the admin panel. To do it, select the server in the "Server Management" section and press the "Console" button
Q: How do I create a new server?
A: To create a new server, select "Order Server" in the bottom left part of the admin panel
Q: I need to reboot/uninstall the server
A: The server management buttons are on the right side of the server management window